I spoke to her afterwards and suggested how she might handle this situation if it ever happens again. The receptionist was on the phone and kept us waiting at the desk for six minutes without a welcome or even an acknowledgement of our presence. The only negative occurred when we came for our second service. Both took their time and made sure I was happy and comfortable. Mary did the foot massage and I felt totally pampered.
Kadisha did the full body massage - she customized it to my personal requests and needs and made sure I was hydrated afterwards. Both of mine were quite good hers were average. My friend and I each had identical services - Swedish massage and foot therapy. The staff alternates working at the West Baden and French Lick spas.but West Baden is pricier.
